General Frequently Asked Questions

Below are some answers to commonly asked general questions about our window and door products. We also have specific FAQs on Windows (General), Vinyl Windows, Patio Doors, and Entrance Doors. If you don’t find an answer to your question please contact us!

Pollard is proud to offer a wide range of windows and doors to suit the tastes of all homeowners.
We carry Advantage LineAdvantage PLUS and Liberty Collection vinyl windows that include single-hung, double-hung, horizontal sliders, fixed lite, casement, awning, bay & bow, and decorative windows.

 Pollard’s selection of doors includes standard entrance systems, terrace & patio, Frenchclad, solid wood, panaview and transoms.

We believe our long-term commitment to our customers has contributed to our success, and that extends to our product warranty. Pollard offers an industry-leading warranty on sealed glass. The length and coverage will vary based on product and country. For full details, please visit our warranty page.

Vinyl windows offer several advantages for homeowners. They are extremely strong and durable and require minimal maintenance on both the inside and outside. Vinyl windows are also excellent in terms of energy efficiency, helping you save on your monthly bills and helping reduce harmful greenhouse gases into the environment. Last but not least, they also offer the added advantage of affordability, as they are a less expensive replacement solution for homes and multi-level buildings.

We offer a variety of sealed units, double and triple-pane options with many choices for glazing types. See this handy guide that will help you in making a selection.

ENERGY STAR® helps consumers easily identify products, homes and buildings that save energy and money. Products that earn this label prevent greenhouse gas emissions (or protect the environment) by meeting strict energy efficiency guidelines set by the US Environmental Protection Agency (EPA) and the US Department of Energy (DOE), and are endorsed by the Government of Canada. Pollard Windows & Doors is proud to carry products with the ENERGY STAR® logo.
More information is available here.

Pollard is proud to provide customers with options for window and door service from a team of professional technicians. Service requests can be made easily using our online form. Please note that our post-installation services are only available for Pollard window and door products. We do not service other brands.

The Pollard dealer network extends from Ottawa, ON to Windsor, ON. Currently our products are not available in the United States.

We’re always happy to help homeowners in choosing the perfect windows and doors for their property.
Our Burlington and Toronto Display Centres are stocked with a wide array of products, styles and design options, and are staffed with expert construction and renovation consultants who will help you with your project.

Our website offers printer-friendly instructions in PDF format for installing your new Pollard windows or doors, as well as information on required supplies and tools for installation. All documents can be viewed here.

We know that keeping your new windows clean and pristine will be top of mind from the moment they’re installed, and offer a Care & Maintenance guide on our website.

You can find information on condensation, moisture control, adjusting windows & doors, and painting on our Troubleshooting page. You can also see the latest performance data on Advantage Line, Advantage PLUS, Liberty Collection and Pollard products here.

Other Questions or Concerns?


Product-Specific FAQs:

General Windows FAQs

Vinyl Windows FAQs

Entrance Doors FAQs

Patio Doors FAQs

If you still have any questions or concerns about our window and door products that we did not cover on this page, please feel free to reach out and contact us today.