Below find frequently asked questions regarding our products.
The window that is best for you very much depends on a combination of personal style and what is a practical fit for your home. Fill out our online quote form to start the consultation process. Our free consultations include an in-home visit to measure your openings and help you understand what window and door materials, styles and options are available to best suit your budget and lifestyle.
Inspect the caulking on the exterior perimeter of your windows at least once per year. Caulking helps create a watertight seal between the window frame and the house exterior. If the caulking is cracked, broken or missing, completely remove the old caulking and replace with all new caulking to prevent leakage.
For best results, do not clean glass when it is exposed to direct sunlight. Soak the glass surface with soapy water to loosen dirt and debris. Use water that’s a similar temperature to the weather conditions. Follow with a 50/50 vinegar & water solution and dry with paper towels for a streak-free finish. Clean the glass from top to bottom, and repeat on both the interior and exterior of the glass.
Pollard Windows & Doors proudly carries vinyl and vinyl clad wood windows. Â Vinyl is strong, durable, resistant to rot, energy efficient, requires minimal maintenance, has a low environmental impact, offers limitless design options and is affordable.
Once the final measurements have been taken for your windows and doors, the new product will be installed in as early as 4-8 weeks. The length of time needed for the physical installation process depends on the type of window being installed and/or removed. On average, each window or door takes approximately 30 minutes to install.
If the door is not completely level, this could be the problem. There are adjusting screws at the bottom on the interior side of the door. Turn the screw on the low side so that the door looks level. If it still sticks, try raising both sides slightly.
If this doesn’t work you’ll likely have to carefully remove the door and check the rollers for excess debris or disrepair. Clean and lubricate or replace the rollers and you should be good to go!
First, you should clean the glass fairly regularly to keep grime from building up. Here’s how:
You should also do a few other things on a regular basis:
We believe our long-term commitment to our customers has contributed to our success, and that extends to our product warranty. Pollard offers an industry-leading warranty on sealed glass. The length and coverage will vary based on product and country.
The Pollard dealer network extends from Ottawa, ON to Windsor, ON. Currently our products are not available in the United States.
We proudly manufacture our own products at our manufacturing plant in Burlington, Ontario.
Buying directly from a manufacturer offers several advantages over purchasing through a dealer, especially for windows and doors:
1. Cost Savings
•Lower Prices: Direct purchases often eliminate the middleman, resulting in lower prices as there are no dealer markups.
•Special Discounts: Manufacturers may offer special promotions or bulk purchase discounts that are not available through dealers.
2. Customization and Quality Control
•Tailored Solutions: Manufacturers can provide customized options to meet specific design or functional requirements, ensuring a perfect fit for your project.
•Direct Quality Assurance: Dealing directly with the manufacturer allows for stricter quality control and assurance, as you are working with the source.
3. Expert Knowledge and Support
•Technical Expertise: Manufacturers have in-depth knowledge of their products and can offer better technical support and guidance.
•Direct Communication: Direct interaction with the manufacturer ensures clear communication and a better understanding of your needs and any issues that may arise.
4. Faster Response and Delivery
•Streamlined Process: Buying directly can streamline the ordering process, reducing lead times and ensuring quicker delivery.
•Direct Shipping: Products are shipped directly from the manufacturer, often resulting in faster and more reliable delivery.
5. After-Sales Service and Warranty
•Enhanced Support: Manufacturers are often better equipped to handle after-sales service and warranty claims, providing quicker resolution and support.
•Long-Term Relationship: Establishing a direct relationship with the manufacturer can lead to better ongoing support and service for future needs.
Yes, we work closely with both architects and builders to ensure our window and door solutions meet their specific project requirements. Our collaborative approach helps us deliver high-quality products tailored to their design and construction needs.
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