The role of the Display Centre Manager includes but is not limited to the following. Represent Pollard Windows products and services while working with new and existing builder, renovation accounts, and property management accounts. The role requires strong management skills, prospecting skills, all aspects of client interaction with sites and communication with head office. In your role you will motivate and guide your staff to attain your sales forecasts and profitability guidelines. In addition you will work to ensure the proper levels of installer support required for the showroom at all times. You will also be required to work with our Accounting Department on occasion with collection issues and clarifications. You will establish and maintain complete customer records and continue to demonstrate increases in annual revenues.

Specific Management Tasks Include, but are not limited to,

• Monitor Rep forecasts vs actual sales and provide feedback/instruction accordingly to meet goals.
• Hire and manage the Display Centre sales team, customer service and installation crews
• Prepare and maintain the showroom schedule to ensure proper staffing at all times
• Distribute leads to appropriate reps and follow up to gauge closing ratios.
• Consult with reps on product options and installation questions – provide technical support
• Work with Installers to distribute measure checks, and follow up to ensure timeliness
• Review Returned measure checks
• Oversee Installation Schedule
• Train staff on SOP’s
• Consult on all installation issues and resolve
• Follow up with Customers on any quality issues with product or install
• Review Completion Certificates
• Ensure Working at Heights Compliance
• Prepare weekly ATB
• Ensure orders for new, reno and service are entered promptly and correctly
• Process credits and RGA’s
• Resolve all conflicts
• Communicate with Production on required delivery dates
• Work with Canadian Sales Manager to ensure sales targets are met.

We are recruiting for Qualified Sales Personnel to represent our products and provide support in a variety of functions. We are interested in many levels of experience, so if you have a proven track record of successfully building and maintaining customer relationships by providing outstanding customer service, we are interested in you. If you are a self-starter, can work independently and have previous experience promoting windows and doors (or related construction products) to the building industry, please contact us.

Remuneration includes; base salary, progressive no cap commissions, profit sharing, benefits, expenses and car allowance.

We are recruiting for Qualified Sales Personnel to represent our products and provide support in a variety of functions. We are interested in many levels of experience, so if you have a proven track record of successfully building and maintaining customer relationships by providing outstanding customer service, we are interested in you. If you are a self-starter, can work independently and have previous experience promoting windows and doors (or related construction products) to the building industry, please contact us.

Remuneration includes; base salary, progressive no cap commissions, profit sharing, benefits, expenses and car allowance.

Job Purpose

A liaison between Outside Sales Representative and Production, the CSR is an Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.

Responsibilities and Duties

• Provides in-house support for sales team when a customer requires information or assistance
• Maintains quality customer relations using strong interpersonal communication skills
• Answers customer’s phone calls promptly, efficiently, and with courtesy
• Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points (ex. Reply to them before the day-end, and let them know you are currently working on a solution – providing them with realistic timelines)
• Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time (Enter their requests promptly, ask for assistance if a “rush order” is required), perusing the confirmation
• Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of – this is to maintain communication between the CSR and Outside Sales Rep to ensure consistent service
• Notify the Scheduling Department of any changes or updates to customer delivery schedules
• Rectify customer complaints in a quick manner; keeping customer satisfied with overall service
• Report any customer dissatisfaction/trends to Customer Service Manager for further review
• Maintain business files including binder information, addresses, customer name, builder profiles, etc.
• Maintain accurate specification sheets (daily), confirm shipping schedules including calling customers every morning
• Complete requests for product returns, bringing these requests to the Sales or Customer Service Manager for approval
• Ensure Purchase Orders once received are properly priced and signed
• Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete
• Provide support to other CSR’s as needed and as business demands
• Cover reception desk / switchboard as needed
• Other duties as assigned by Management

Qualifications and Skills

Qualifications
• College education preferred
• Ability to read customer orders

Skills Required
• Professionalism Both in Person and Over the Phone
• Ability to Use Microsoft Office
• Excellent Attention to Detail
• Keen Listener with a Customer Focus
• Strong Organizational Skills
• Excellent Communication Skills and Ability to Inform Others
• Works Well Under Pressure
• Diligent and Attentive
• Ability to Multitask

Physical Requirements
• Must be able to sit for extended periods
• Must be able to lift various size items ½ lb to 20 lbs

Pollard Windows and Doors an industry leader of fenestration products is currently seeking an experienced and innovative candidate to join our Research and Development team to expand our business as Product Development and Designer at our Head Office in Burlington, Ontario.

Reporting to the Research and Development Supervisor, the Product Development and Designer will provide solutions for new product development along with the improvement of existing products. The successful candidate must possess the ability to combine technical expertise along with creativity and discipline in meeting departmental expectations.

Requirements:

Must have:

• Mechanical / Architectural Engineering degree or diploma with design and manufacturing experience,
• Be proficient in AutoCAD with a strong sense of design,
• Experience working in a design and manufacturing environment,
• Strong written and verbal skills,
• Ability to take ownership and work independently

Skill Requirements

• Exceptional design skills with strong manufacturing experience
• Strong communication skills with desire to take on new challenges and uncover practical solutions to technical problems
• Advanced knowledge of AutoCAD design software
• Developing 3D models for custom and standard product design, preferably through AutoCAD, but other 3D software applications may be acceptable.
• Excellent organizational skills and the ability to work independently or within a team environment
• Prioritization in order to meet specified milestone dates
• Experience generating and maintaining Gantt type charts to track project completion
• Generate and implement bill of materials (BOM) and prepare product costing for first generation product development
• Experience in the window and door industry or a similar area of specialization
• Results oriented, the ability to demonstrate success in overcoming obstacles, maintaining timelines, and budgets
• A self-starter, be able to seize opportunities and move projects forward with minimal direction
• Ability to work in a fast-paced organization
• Effective problem-solving skills
• Proficient in Microsoft Office Word, Excel, and Project
• Excellent interpersonal skills when dealing with clients, colleagues, and suppliers

Responsibilities

• Research fenestration market trends and the development of windows, doors, and related systems
• Design and simulate 2D and 3D product models
• Develop and maintain AutoCAD drawings in a drawing library
• Ability to manage multiple projects simultaneously and to manage the project scope
• Produce 3D parts and system assemblies
• Produce 2D detailed fabrication drawings and bill of materials
• Perform and witness product performance testing at third party labs and on jobsites
• Perform and manage thermal simulations of both existing and new products as required for Energy Star Certification
• Product certification for Energy Star, NFRC, and IGMAC
• Provide technical support to sales, manufacturing, and customer service as required

An Asset:

• AutoCAD
• Proficient with Microsoft Word, Excel and Project
• Excellent communication skills
• Independent, motivated self-starter, able to multi-task and manage tight deadlines.

For more information or to apply, applicants are requested to send resumes here, specifying the position in the subject line.

Reporting to the Research and Development Supervisor, the Research and Development Test Technician assists the department by providing solutions for new product development along with the improvement of existing products.

Responsibilities
• Research fenestration market trends and the development of windows, doors, and related systems,
• Perform in-house product performance testing and generate formal reports,
• Perform thermal simulations of both existing and new product concepts as required for Energy Star Certification,
• Maintain new and existing product certifications for Energy Star, NFRC, and IGMA
• Review Part 3 projects and provide information and specifications to Sales Department
• Develop and maintain AutoCAD drawings in a drawing library
• Provide and maintain records of Climatic Studies,
• Ability to manage multiple projects simultaneously and to manage the project scope
• Perform and witness product performance testing at third party labs, jobsites, and maintain logs
• Have the ability to interpret building codes, standards, and technical specifications
• Provide technical support to Sales Department, Manufacturing, and Customer Service as required
• Other duties and responsibilities as assigned.

Qualifications and Work Experience:
• Mechanical or Architectural Engineering degree or diploma with manufacturing experience,
• Proficient with AutoCAD, Microsoft Word, and Excel
• Experience working in a design and manufacturing environment,
• Strong written, communication, and verbal skills,
• Ability to take ownership and work independently
• Motivated self-starter, able to multi-task and manage tight deadlines.
• Valid Drivers Licence and access to a vehicle

Permanent Full-time Hourly

In this job, you would work in close liaison with Customers, Sales, and Production while making site deliveries of Pollard Windows Products in an automatic transmission 24’ delivery truck. Deliveries take place across Ontario and across-border into the USA. Drivers Load and Unload at Pollard Shipping Dock and Customer Sites with the assistance of a Driver’s Helper.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:
• Must hold a valid “D” Licence
• First Aid / CPR Training is an asset; required upon hire
• Working from Heights Certificate is an asset; required upon hire; Note: Drivers will not be required to work at heights however certification is mandatory to make deliveries at a construction site
• Must have Valid Passport and able to cross the Canadian/American Boarder (Premium Provided for each trip)
• All applicants must be willing and able to pass a medical assessment as per U.S.A. requirements
• Possess clean driver’s abstract; able to provide upon hire and at other times during employment

For more information or to apply, applicants are requested to send resumes here, specifying the position in the subject line.

Pollard Windows Inc. is currently seeking candidates for Permanent General Labour positions in the manufacturing plant. Positions available include: Full-Time Day Shift and Full-Time Evening Shift in both Light General Labour (lifting <25 lbs.) and Heavy General Labour (lifting >25 lbs.).

These candidates must possess the following qualities and skills: Reliability, Punctuality, Ability to Measure, Superior Fine Motor Skills. Experience with pneumatic hand tools, saws, staple guns and other machinery an asset. Forklift License an asset.

Using Double-Cut Off saw, cut Vinyl to complete specified daily orders, time tickets, and efficiency times while meeting quality standards

ROLES & RESPONSIBILITIES:
• If the saw is computer operated, set up the computer program
• Read order forms, distinguish colour, size, and type of material required
• Once the material is cut, sort into the appropriate cubical and mark with the correct information
• Perform routine maintenance cleaning of machine and other materials as required
• Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance checks
• Inspect and ensure all products meet the established standards of quality
• Ensure that the supervisor is informed daily about quality, quantity, safety and any other issues that require attention
• Able to read, write, measure

PHYSICAL REQUIREMENTS:
• Lifting up to 25 lbs throughout the day
• Standing with an anti-fatigue mat
• Manual dexterity, frequent bending, twisting, reaching, grasping, squeezing, pulling, and pushing

Pollard is a window and door manufacturer, sales service and installation company. We are a family owned and operated Canadian business that offers complete solutions for replacement windows and doors. Our company has over 70 years experience and is considered a leader in the industry. We are best known for exceptional value, service and a warranty you can count on. We have proudly served hundreds of thousands of customers since 1948. We currently have close to 300 employees and operate out of a 300,000 square foot facility in Burlington, Ontario.

Pollard is currently looking for window and door installers to join their team servicing Southern Ontario. We are looking for a hardworking and dependable candidates. You will take measurements for job orders and install or replace windows in both residential and commercial buildings. We expect you to have a valid driver’s license and be responsible for a company service vehicle. Every member of our team must maintain a safe and clean workspace and work within the guidelines of the Ministry of Labour.

Duties and Responsibilities

• Take the necessary measurements for product orders

• Ensuring preparation of installation sites and equipments

• Install doors, patio doors and windows

• Perform interior and exterior finishing of installations

• Assuring cleanliness and safety on sites

• Other duties as assigned outside of this job description

Job Requirements

• Carpentry skills

• Ability to work with power tools and good manual skills

• Relevant experience in construction or renovation, preferably in the installation of windows and doors

• Rigour and precision to install with the company standards

• Physical stamina and manual dexterity, physical capacities to lift heavy product

• Examine and test products to ensure proper functioning

• Valid driver’s license (no special class required)

• Ability to interact professionally with the customers

• Initiative, good learning skills and team spirit

• Brake experience is an asset

• High school diploma or GED certificate an asset

• Completion of an apprenticeship or similar training an asset

• Sawdac Window Wise Certification an asset

Hours and Compensation

• Permanent full time position (40 hours/week). Schedule may vary depending on jobs

• Competitive salary based on experience, Benefits, Profit Sharing Program