Position title
Reporting to the Senior Vice President, the incumbent we are looking for is an enthusiastic and driven individual to join our team of professionals. We are currently looking for a Display Centre Manager for our Burlington location.
The ideal candidate will have a minimum of 3 years management experience, preferably in sales of windows and doors or other building materials.
If you have a strategic mindset, detail-oriented and have a willingness to learn, we look forward to your application. We offer a competitive remuneration package, comprehensive health benefits and a positive work culture that promotes collaboration and innovation.
- Objectives of this Role:
- Scheduling, hiring, training, coaching, customer relationship management, achieving sales targets and ensuring that a positive team atmosphere is maintained.
- Building and managing internal department relationships
- Participate in weekly credit meetings with the accounting department to ensure that appropriate payments have been received and customer accounts are in good standing.
- Monitoring team performance and evaluating their responses and handling of customer relationships with established KPIs.
- Ensuring customer satisfaction benchmarks and implementing actionable plans to address gaps and needs
- Communicating those goals to the team
- Ensuring the overall satisfaction and loyalty of all customers
Your Day-to-Day Responsibilities:
- Ability to multi-task, prioritize and work well in a fast-paced environment.
- Support strong centre sales and customer service
- Hours of work are typically a standard 40-hour work week with the understanding that at a managerial level, the Centre Manager will be flexible and available to work beyond the traditional 40-hour work week as required.
- Periodically be available to work a varied schedule evenings as well as Saturdays on a rotational schedule and for staff coverage based on operational needs.
- Ability to travel to customer sites, and occasional travel to the other Display Centre in North York to collaborate with other Display Centre Manager.
- Tracking, analysis and reporting on various sales and statistical data as required with future implementation of CRM.
- Responsibly utilize available resources and effectively implement expense control measures
- Participate, as required, in trade shows, and other events to promote sales and uphold the company brand as a leader in the windows and doors industry
Required Skills and Qualifications:
- Background in Business Administration, Sales, or related field.
- 3+ years of experience in management, preferably in the windows and doors or building material industry.
- Strong leadership, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent customer service and relationship-building skills.
- Proficiency in Microsoft Office applications
Preferred Skills and Qualifications:
- Managing multiple projects and dynamic teams
- Sound knowledge of generating revenue through sales and achieving established targets
- Enjoys building relationships and cultivating positive customer experiences
- Strong organizational and time management skills
- Have, or be willing to learn, technical skills as they relate to our product, to confidently discuss technical terms.
- Approaches problems with a creative mindset and is solution oriented
- Access to reliable transportation is a must and a valid driver’s license
Pollard Windows & Doors offers an array of Total Rewards to recognize loyalty, longevity, and passion for the work we do:
- Paid vacation entitlements that increase with seniority (subject to eligibility)
- Competitive total compensation package
- Group health and benefits plans (includes medical, dental, and prescription medication, subject to eligibility)
- Pension contributions (subject to eligibility)
- Profit Sharing Program (subject to eligibility)
- Professional development opportunities
- Paid sick leave (subject to eligibility)
- Employee and Family Assistance Program (EFAP)
