General Window Frequently Asked Questions

Here are some general frequently asked questions we get about our windows and window installation. If you don’t find an answer to your question please contact us!

Pollard Windows & Doors is proud to offer a wide range of windows and doors to suit the preferences of all homeowners. Our windows and doors are available in either all vinyl or vinyl clad wood styles.

We carry Advantage Line, Advantage PLUS all vinyl windows and doors and Liberty Collection vinyl clad wood windows and doors that include single-hung, double-hung, horizontal sliders, fixed lite, casement, awning, bay & bow, decorative windows and sliding patio or swing doors.

Which window is best for you very much depends on a combination of personal style and what is a practical fit for your home. Fill out our online quote form to start the consultation process. Our free consultations include an in-home visit to measure your openings and help you understand what window and door materials, styles and options are available to best suit your budget and lifestyle.

Factory glazed tinting cannot be removed without replacing the entire sealed unit. Any attempt will void the warranty on your product. If you require assistance, Pollard Windows is proud to provide customers with options for window and door service from a team of professional technicians. Service requests can be made easily using our online Service Request form.

If you’re thinking of painting your window frames, be sure to check the details of your warranty first. If you’re replacing your windows, consider Pollard Windows’ Liberty Collection vinyl clad wood windows which are a perfect option if you intend to paint the interior of your window frames. Liberty Collection windows are available in four natural wood finishes – including stain-grade pine which is ready for primer and paint.

Contact your Pollard Windows & Doors Sales Representative or Dealer to find out whether painting your interior window frames would impact your warranty. We do not recommend painting the exterior vinyl clad window frame as it would void the warranty on the product.

Pollard Windows & Doors understands that sometimes things break – even screens, despite the special handling & care that they require. Pollard Windows is proud to provide customers with options for window service from a team of professional technicians. Service requests can be made easily using our online Service Request form.


The regular maintenance and lubrication of your windows’ moving parts will help prolong their lifespan. All moving parts should be well-lubricated and cleaned of any debris regularly. Reference our Care and Maintenance Guide for details on the upkeep of moving parts for your window. If you need your window locks to be repaired, service requests can be made easily using our online Service Request form.

Inspect the caulking on the exterior perimeter of your windows at least once per year. Caulking helps create a watertight seal between the window frame and the house exterior. If the caulking is cracked, broken or missing, completely remove the old caulking and replace with all new caulking to prevent leakage.

For best results, do not clean glass when it is exposed to direct sunlight. Soak the glass surface with soapy water to loosen dirt and debris. Use water that’s a similar temperature to the weather conditions. Follow with a 50/50 vinegar & water solution and dry with paper towels for a streak-free finish. Clean the glass from top to bottom, and repeat on both the interior and exterior of the glass.

Pollard Windows & Doors proudly carries vinyl and vinyl clad wood windows.  Vinyl is strong, durable, resistant to rot, energy efficient, requires minimal maintenance, has a low environmental impact, offers limitless design options and is affordable.

Pollard Windows & Doors’ products are available in a vast number of standard sizes or they can be custom-sized to fit your next renovation or new construction project. To find out which window size and style is right for your space, contact your Pollard Sales Representative or Dealer.

Once the final measurements have been taken for your windows and doors, the new product will be installed in as early as 4-8 weeks. The length of time needed for the physical installation process depends on the type of window being installed and/or removed. On average, each window or door takes approximately 30 minutes to install.

Our Installation instructions are recommendations for typical construction only. Pollard strongly recommends that an experienced contractor, architect or structural engineer be consulted prior to installation. Reference our Window Installation Guide for installation instructions.

Extreme temperature fluctuations in weather can cause small thermal stress cracks on rare occasions. Should this happen, please contact your Pollard Sales Representative or Dealer to discuss the details of your warranty.

Other Questions or Concerns?

If you still have any questions or concerns about our window and door products that we did not cover on this page, please feel free to reach out and contact us today.

Or check out FAQs for other product categories on the right hand side menu.