Position title
A liaison between Outside Sales Representative and Production, the CSR is an Inside Sales Support to Outside Sales Reps; ensuring customer’s needs are met regarding orders. This includes answering inquiries on orders, pricing, product, and problem resolution.
• Provides in-house support for sales team when a customer requires information or assistance
• Answers customer’s phone calls promptly, efficiently, and with courtesy and maintains quality customer relations
• Ensure all customer requests are dealt with in a prompt and friendly manner, following up with them at key points
• Address customer concerns and enquiries with respect to product and delivery; ensure the customer is receiving the product they have requested and on time
• Inform the Outside Sales Representative if you have provided a service to the customer that they should be aware of
• Notify the Scheduling Department of changes or updates to customer delivery schedules and rectify customer complaints in a quick manner
• Maintain business files including binder information, addresses, customer name, builder profiles, and report any customer dissatisfaction/trends to Customer Service Manager for further review
• Complete requests for product returns
• Ensure deposits and balances are collected before the product is shipped; provide a copy of the Purchase Order to the customer once complete and ensure Purchase Orders once received are properly priced and signed
• Provide support to other CSR’s as needed
College education preferred
